Short Term Rental Terms and Conditions
- Guests can cancel free of charge up to 21 days before arrival. If they cancel within 21 days of arrival, a charge of 50% of the total price will apply.
- Full payment is required before arrival, we prefer bank transfer and also accept PayPal, credit, or debit cards.
- For stays of up to 7 nights, a security deposit of £300 may be requested, for longer stays a deposit of £500 may be requested. This is fully refunded at the end of your stay, unless damages have occurred, in which case the cost of repair will be deducted from the deposit, and the balance returned.
- All guests are requested to complete the online check-in pre-arrival form and provide identification details prior to arrival. This information will be used for the duration of your stay and stored in accordance with our data processing policies (https://bensrooms.com/en/dataPrivacy).
- For bookings made through an agency or 3rd party, please provide contact details for all guests staying at the property.
- Additional housekeeping services can be arranged for an additional fee.
As a guest in our property, we kindly ask that you adhere to the following:
- Only those confirmed on the reservation are allowed to stay at the property. If you wish to invite additional guests, please let us know in advance so we can make the necessary arrangements.
- To maintain a safe and secure environment, we kindly ask that guests refrain from using the property for business purposes or hosting multiple visitors.
- Please be considerate to our neighbours by avoiding excessive noise and parking only in designated areas.
- Smoking and use of illegal substances are strictly prohibited.
- Pets are not allowed on the premises.
- Children are welcome but must be supervised at all times and not cause any damage to the property.
- Please leave the property in the same condition as when you arrived and ensure proper recycling and disposal of rubbish.
- Any damage to linens or towels will result in replacement costs being deducted from the damage deposit.
- Parties, multiple visitors, hen, stag or events are not permitted.
- The property is in a residential area, and guests must keep noise levels down between 10pm and 7am.
Any breach of these rules may result in immediate cancellation with no refund. We appreciate your cooperation in making sure that everyone has a pleasant stay.
